Returns Policy

AW Electrical Supplies Ltd understand that from time to time you may not be entirely satisfied with the items that you have received. We have a simple returns policy, we will accept returns in the following instances where:

Goods are no longer required (if returned within 28 days of dispatch).The product must be in its original packaging and in a re-saleable condition.

Faulty goods (if returned within the manufacturers warranty period). The product will be subject to inspection upon return to our store. A replacement product may be sent to you or we will issue you with a full refund. This decision is solely at the discretion of A W Electrical Supplies Ltd.

 Incorrect goods supplied (if we are notified within 3 days of you receiving the goods and the goods are returned to us within 28 days of dispatch).

Goods damaged in transit (if we are notified within 3 days of you receiving the goods).

NOTE: all returns must be accompanied by a returns authorisation number.

 How do I return a product?

 1. Submit your Returns request using our Returns Form. A returns confirmation number will be sent back to you along with a returns docket.

 2. Put the goods (along with the returns docket) into the original packaging